Privacy Policy

WashGrid LLC · 2295 S Hiawassee Rd, Suite 214, Orlando, FL 32835 · Effective August 20, 2026

1. Introduction

This Privacy Policy describes how WashGrid LLC ("WashGrid," "we," "us," or "our") collects, uses, protects and discloses information when you use our website washgridhq.com, request our exterior cleaning services, or participate in our SMS text messaging program. By using our services or opting in to our text messages, you agree to the practices described in this policy.

2. Information we collect

Information you provide directly: your name, email address, mobile phone number, property address, property details, service notes, and any photos or documents you choose to submit with a service request.

SMS program information: when you opt in to text messages we collect your mobile phone number, your name if provided, the date and source of your consent, and message delivery records.

Information collected automatically: standard technical logs such as IP address, browser type and pages visited, collected by our hosting provider for security and performance.

3. How we use your information

We use the information we collect to respond to your service requests, prepare written scopes and quotes, schedule and perform services, send service-related communications you have requested, maintain your service history, improve our website and services, and comply with legal obligations.

4. SMS text messaging program

If you opt in — on our SMS opt-in form at washgridhq.com/sms-opt-in or by checking the SMS consent box on a service request form — WashGrid LLC will send you text messages related to your service requests: appointment confirmations, crew arrival alerts, job status updates and service reminders. Message frequency varies based on your service activity. Message and data rates may apply according to your carrier plan. Reply STOP to any message to unsubscribe at any time. Reply HELP for help. Consent to receive text messages is not a condition of purchasing any goods or services. Full program terms are available at washgridhq.com/sms-terms.

5. Information sharing and disclosure

We do not sell your personal information. We do not share your personal information with third parties for their marketing purposes.

We do not share SMS opt-in data. SMS opt-in data will not be shared with any third party. SMS opt-in data will not be sold to any third party. SMS consent will not be shared with or sold to any third party for any purpose. Mobile phone contact information will not be shared or sold to third parties for marketing purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may disclose information only where required to operate our business: to service providers who perform functions on our behalf (such as website hosting and secure data storage) under confidentiality obligations and solely for those functions, or where required by law, court order or to protect our legal rights. These operational disclosures never include the sale of your information and never include SMS opt-in data or consent records being provided to any third party.

6. Data security

Information is transmitted over encrypted connections and stored in access-controlled systems. Uploaded files are stored privately with restricted access. We limit access to personal information to personnel who need it to perform their work.

7. Data retention

We retain service records and communications for as long as needed to provide services, maintain your service history, and meet legal and accounting requirements. SMS consent records are retained as proof of consent for as long as you remain opted in and as required by carrier and legal record-keeping rules.

8. Your choices and opt-out rights

Text messages: reply STOP to any message to unsubscribe at any time, or reply HELP for assistance. Email: use the unsubscribe method described in the message or contact us. You may also request access to, correction of, or deletion of your personal information by emailing support@washgridhq.com; we will respond consistent with applicable law.

9. Children's privacy

Our services are directed to property owners and managers. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

10. Changes to this policy

We may update this policy from time to time. The effective date above reflects the latest revision. Material changes will be posted on this page.

11. Contact us

WashGrid LLC, 2295 S Hiawassee Rd, Suite 214, Orlando, FL 32835. Email: support@washgridhq.com. Phone: (407) 326-8277. Our website privacy policy is also available at https://washgridhq.com/privacy-policy and our SMS Terms & Conditions at https://washgridhq.com/sms-terms.