Rescheduling, weather policy and cancellations

Weather policy

Aerial operations stand down in rain, high wind and lightning risk — the calendar bends, the procedure doesn't. If conditions force a change we contact you as early as possible, usually the evening before, and offer the next available windows. Ground-crew work can often proceed in conditions that ground the aerial system, so partial visits are sometimes an option.

Rescheduling

Email book@washgridhq.com with your reference number, or reply to your confirmation email. There's no fee to reschedule with reasonable notice.

Cancellations

You can cancel a pending assessment or visit at any time by email. If a deposit applied to your booking, its terms are stated at checkout and in our Terms of Service.