Support center
How can we help?
Answers on assessments, scheduling, documentation and your client portal — and a direct line to the Orlando team when you need a human.
Guides
Common questions, answered properly.
How the free assessment worksWhat happens between submitting your address and receiving a written quote.Preparing for your service visitWhat to do before the crew arrives — and what to leave to us.Insurance, COIs and job documentationCertificates of insurance, what's documented on every job, and how to request paperwork.Using the client portalSign in with a one-time email code and track every request — no password to remember.Rescheduling, weather policy and cancellationsHow weather affects aerial work, and how to change a booking.Quotes, billing and paymentHow quoting works, when payment is due, and what a written scope includes.
Talk to the Orlando desk
Use the chat bubble on this page and a real person replies by email — usually within one business day.
support@washgridhq.comBook a call instead
Pick a time that suits you — bookings go straight to the scheduling desk.
Track your request
Every assessment request has a reference number and a status you can check in the client portal — no password, just a one-time email code.